Privacy & Security Policy


Updated: June 6, 2022

Protecting your privacy is important to Hybrid HOA. This Privacy Policy explains how Hybrid HOA processes personal data collected through websites, products, and services, including those distributed by our resellers and other channel partners, and through in-person and digital events, webinars, surveys, marketing activities, and visits to our premises (along with applications, collectively our “offerings”). References to “Hybrid HOA,” “we,” or “our” means Hybrid HOA and other entities that belong to the Hybrid HOA corporate family and that link to this Privacy Policy.

We may display supplemental privacy notices on occasion, such as when we believe additional transparency would help you make an informed choice about whether to provide personal data. For example, you may see a supplemental privacy notice explaining a particular data collection program, or you may see a supplemental privacy notice when registering for an event.

This Privacy Policy describes how we process personal data for our own purposes. We also process personal data on behalf of our customers subject to a written contract. We do not control the data processing or protection practices of our customers, which may differ from those set out in this Privacy Policy.

“Personal data” is information that identifies, or can reasonably be linked directly or indirectly to, an identifiable person. Personal data does not include information that is anonymous, de-identified, or aggregated, as those terms may be defined under applicable law. For purposes of this Privacy Policy, “personal data” and “personal information” have the same meaning and are used interchangeably. 

What information does Hybrid HOA collect about you?

We obtain personal data in different ways. Some personal data is collected directly from you. Other data is automatically collected or generated about how, when, and why you interact with us through our offerings, including data obtained through the use of cookies and other tracking technologies. We also obtain data about you from third parties.

Information you provide us:

We collect information directly from you, such as when you sign up for an account or use our offerings, register a product or service, sign up for our newsletter or for one of our events, interact with one of our events, surveys, activities or with social media, visit our premises, or otherwise contact us. The types of information we may collect from you include:

  • Identifiers, such as your name, telephone number, physical and/or email addresses, IP address, account username, and account password.
  • Professional information, such as your occupation, industry, professional licenses, work experience and employment history, and other qualifications.
  • Commercial information, such as details about your subscription plans, the offerings that you have purchased, used and/or expressed interest in, and events you have attended.
  • Financial account information, such as payment information you provide when making a purchase of or through an offering (a third party processes these transfers on our behalf as described below).
  • Education information, such as your educational background and training records.
  • Protected characteristics, such as your date of birth (where applicable).
  • Visual, audio, and electronic information, such as your picture or signature; records of our interactions, such as correspondence, details of complaints and their resolutions, service records; your preferences, including your preferred tools, experience, language, and the frequency at which you wish to receive marketing communications.

 

When you make purchases through our websites, we use payment processors ( PayPal, Stripe, Worldpay) and do not store credit cards or other financial information (other than confirmation that payment in a certain amount has been made). We collect contact and account information from you that we pass through to the payment processor to facilitate the transaction. For more information, you can contact our providers as set forth in their privacy notices.

Information we obtain or generate:

We automatically collect or generate certain personal information about you based on your interactions with us, such as when your use our offerings, and we may associate that information with your account. The information we collect includes:

  • Identifiers, such as unique user identifiers, unique device identifiers, IP addresses, cookie identifiers, information about product licenses, and usernames.
  • Internet or other electronic network activity information, such as the website domain visited; which activities and offerings are used, how, and for how long; posts, discussions, and other types of engagement with us, including on our blogs, discussion forums, or chat rooms; the use of any hyperlinks or downloadable content available through the offerings.
  • Geolocation information.
  • Electronic information, such as information about operating systems, device types, information about browsers, information relating to automatic updates and technical errors, information about your use of our offerings, including your preferred tools and experiences, and your engagement with our activities.
  • Commercial information, such as records about interest in our offerings or completed purchases.
  • Identifying characteristics, such as facial templates and eye movement.
  • Inferences are drawn from any of the personal and offering useful information available to us.

 

We also use cookies (small text files stored by your web browser when you use websites) and related technologies, such as pixels and beacons (collectively “Cookies”), to collect and store information when you use our website.

Except as described in our Privacy Policy whether we collect data through the use of Cookies is up to you. You can change your mind at any time by going into your application settings or by clicking a link in the footer of our websites. The relevant link may be titled “Cookie preferences," “Privacy settings,” or something similar.

In addition, we gather certain information automatically as part of your use of our products and services via Hybrid HOA analytics programs and tools, including third-party analytics tools, such as Google Analytics.

Social Networking Data: We may include content, pixels, tags, buttons, or other tools that link to another company’s services and/or platform(s) (“Plugins”). If you use one of our offerings that contain Plugins, information can be transferred directly from your device to a third-party provider of services and/or platforms. We may not control the data collected by Plugins. If you are logged into a social network, the social network may be able to link your use of our offerings to their services and/or platform.

For example, if you interact with a plugin by clicking on "Like,""Follow," or "Share," or by writing a comment, this information may automatically appear in your profile on the relevant social network service or platform. Even if you are not logged in, the Plugins may send your IP address to social network services and/or platforms. Please note this when using our offerings.

When you connect to a social networking service or platform on a device that is also used by others, these other users may be able to see information that is stored or displayed in connection with your profile on the social networking service page.

How does Hybrid HOA use the information it collects about you?

We use your personal data mindfully, and in useful ways, including:

  • To validate your identity as necessary to perform our contract with you.
  • To deliver services, products, and other offerings, including information such as insights and recommendations, as necessary to perform our contract with you.
  • To send you important information, such as about your account or purchases, within the scope of our contract with you.
  • To send you the information you requested to the extent necessary to perform our contract with you or, when not necessary to perform a contract, in furtherance of our legitimate interest, for example in responding to customer inquiries.
  • To maintain and improve the security of, and troubleshoot any issues relating to, our offerings as necessary to perform our contract with you or, when not necessary to perform a contract, in furtherance of our legitimate interest in protecting our business.
  • To anonymize, aggregate, or de-identify your personal data so it can no longer identify you in furtherance of our legitimate interest in conducting research and analysis.
  • To develop and improve our current and future offerings and your experience, including through the use of automated systems that analyze data using machine learning and other analytic techniques, in furtherance of our legitimate interests or, where needed, with consent.
  • To understand the ways our offerings are used and who is using them in furtherance of our legitimate interest in improving our offerings and the overall user experience or, where needed, with consent.
  • To analyze information about how you interact or may interact with us or our offerings in furtherance of our legitimate interest in improving our offerings and your experience with us or, where needed, with consent.
  • To make strategic decisions concerning our business operations, including reporting on the performance of our business, in furtherance of our legitimate interest in making those decisions or, where needed, with consent.
  • To send you learning content, tutorials, suggestions, newsletters, surveys, or other information, including information that may be relevant to your interests or preferences, in furtherance of our legitimate interest in improving your customer experience or, where needed, with consent.
  • To send you promotional offers, advertising, or other marketing content in furtherance of our legitimate interest to engage in direct marketing or, where needed, with consent.
  • To detect, prevent, or otherwise address non-valid use such as through fraud and software piracy (e.g., to confirm that software is genuine and properly licensed) and to protect you, Hybrid HOA, and/or third parties in furtherance of our legitimate interests.
  • To enforce, and review compliance with, the legal terms that govern our offerings in furtherance of our legitimate interest in ensuring adherence to the relevant terms.
  • To comply with our legal obligations under applicable laws.
  • To protect the rights, safety, and property of Hybrid HOA, you, or any third party in furtherance of our legitimate interest in protecting us, our users, and third parties.
  • For other purposes for which we obtain your consent.

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Where we rely on your consent to process personal data, you may withdraw your consent at any time by contacting us at the contact details below or as otherwise indicated to you in writing. Please note that your withdrawal of consent will not affect our processing activities based on your consent that occurred before your withdrawal.

Where we rely on our legitimate interests to process your personal information, we balance your rights against ours so that our interest is not overridden by the interests you have to protect your information. You may also have the right to object to that processing on the basis of circumstances specific to you. For more information, see “What Rights and Choices Do You Have?” below.

When we process personal data about you to comply with legal requirements or to perform our obligations under a contract with you or with our customer through whom you use our offerings, failure to provide such data may prevent or delay our fulfillment of these obligations.

How does Hybrid HOA disclose your personal data?

We disclose the categories of information described above to the following categories of persons:

  • Our service providers, including vendors, consultants, and other service providers who perform services or functions on our behalf, for business purposes. For example, our service providers include companies who support us with marketing, sales, consulting, communications, software maintenance and support, analytics, social media, market research, auditing for a valid use, license compliance, security, user verification, localization, and payment processing. Our service providers process your information subject to contractual terms that restrict their ability to use your information.
  • Our business partners, such as integration partners, channel partners (e.g., resellers), event sponsors, and partners,with whom you interact to facilitate your relationship with Hybrid HOA and those business partners for any of the purposes described in our or those business partners’ Privacy Policy.
  • Our affiliates, for any of the purposes and uses of information described in this Privacy Policy, including providing you with integrated offerings (including administering purchases, services, and payments across our integrated offerings) in furtherance of our legitimate interests.
  • Social networking services and platforms to connect with or share information publicly, with service providers, or with your contacts on such services or platforms.
  • Persons to whom we are required by law to provide information, such as pursuant to a subpoena or a court order.
  • Law enforcement, legal counsel, or other reasonably necessary parties when we have a good faith belief that the disclosure is necessary to prevent or respond to fraud or software piracy, defend ourselves against attacks, or protect the rights, property, and safety of Hybrid HOA, our customers, and the public.
  • Persons involved in the consideration, negotiation, and completion of a business transaction, including the sale, merger, consolidation, acquisition, change in control, transfer of substantial assets, bankruptcy, or reorganization, and any subsequent integration.

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We may also disclose your personal information to other parties when we have your consent to do so or when you direct us to, for any purposes requested or permitted by you.

We may share aggregated, anonymous, or de-identified demographic, statistical, and other information regarding the use of our offerings with third parties for marketing, analytics, planning, and other purposes. Such information will not specifically identify any particular user.

How does Hybrid HOA protect your data?

We maintain a combination of reasonable and appropriate physical, administrative, and technological controls to protect your data from unauthorized access or malicious actions.

We take reasonable steps to limit the access employees, contractors, and agents of Hybrid HOA have to your personal data to those who need to know this data to perform their assigned functions.

What rights and choices do you have?

You have the right to access, update, delete, receive a copy of, or restrict our use of your personal data. When we process personal data based on your consent, you have the right to withdraw consent at any time.

Please login to your account to manage your personal data and content using our website. You can also delete your personal data and close your account. If you do not have a Hybrid HOA account, you may submit a deletion request. We may retain certain data about you for legal and internal business purposes, such as fraud prevention, in accordance with applicable laws.

Certain jurisdictions grant individuals additional rights with respect to their personal data. Depending on where you live or applicable law, you may also have the right to:

  • Object to our processing of your personal data
  • Have us block or anonymize your personal data, as appropriate
  • Receive a copy of your personal data to transfer it to a third party
  • Opt-out of certain direct marketing communications
  • Opt-out of certain disclosures of your personal information to third parties
  • Not be denied a good or service for exercising your rights, though you may be provided a different level of service or charged a different rate or price consistent with applicable law
  • Lodge a complaint with the relevant data protection authority in the jurisdiction in which you are located

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These rights may be limited in some circumstances by local law. For example, even if you ask us to delete your personal information, we may need to retain it to complete transactions you have requested, to comply with our legal obligations, or for other limited business purposes as required or permitted by law. To exercise applicable rights, please contact us.

Where we process personal data on behalf of our customers, we may refer the request to the relevant customer and cooperate with their handling of the request, subject to any special contractual arrangement with that customer.

California residents, please read the “Your California Privacy Rights” section for additional disclosures and information regarding your rights under California law.

What are Hybrid HOA’s storage and data retention practices?

We store your personal data and content on our servers and the servers of our service providers. Because we and our service providers maintain servers in global locations, your personal data may be transferred across national borders and stored on the servers outside of your country or region. We will retain your personal data for as long as necessary to provide you with the offerings that you are using or have requested, for the establishment, exercise, or defense of legal claims, and as needed to comply with our legal obligations. Data may persist in copies made for backup and business continuity purposes for additional time.

What are Hybrid HOA’s marketing and advertising practices?

We use analytics tools and also work with one or more advertising networks (our “Ad Partners”) that use Cookies or other technologies to collect information about application visitors, serve ads, and help us track the results of advertising and marketing campaigns. Through these means, we and/or our Ad Partners may be able to collect information from websitesvisited, how and when are used, marketing preferences, IP addresses, device IDs, and browser information. This information is used to display personalized advertising on websites, to calculate and control the number of unique and repeat views of a given ad, to deliver ads that relate to a visitor’s interests, and to measure the effectiveness of ad campaigns. We process your personal data for the above activities in furtherance of our legitimate interests or, where required, with your consent.

As described above, you can change your Cookie preferences. Cookie choices are generally application-, browser-, and device-specific, so you may need to refresh your choices if you visit a different application, use a new browser or device, or clear your browser’s cookies.

Is the personal data you give us ever displayed publicly?

As always, we urge you to be mindful when deciding to disclose personal data, including on our offerings. Our offerings may allow you to post content, including comments and “likes,” that can be visible to the public.

In some cases, you can limit who can view or access the information and content you post. In other cases, the information and content might be available to registered members of the offering, or even to the general public. Your name, username, profile image, or email address (particularly if this is your username) may be posted along with any message or other content you post through some of our offerings.

If you are posting information you do not want to be disclosed publicly, make sure you are using an offering that allows you to control who sees information you have posted.

Will this Privacy Policy change?

We may change this Privacy Policy to reflect changes in the law, our data handling practices, or the features of our business. We will show the date the Privacy Policy was last updated to help you know when we change it. If we make material changes to our Privacy Policy, we will endeavor to provide you with notice before such changes take effect, such as through prominent notice on our website or services or by email.

How to contact us?

To contact us, please use the following contact information. When you do so, please tell us the name of the offering about which you are contacting us:

By email at: [EMAIL ADDRES]

By postal mail:

Hybrid HOA
[MAIL ADDRESS]

Data protection officer: To contact our data protection officer, please use the following contact information: [EMAIL ADDRES]

Your California Privacy Rights

California law treats certain disclosures of personal information with third parties in exchange for something of value as “sales,” even when no money changes hand. Hybrid HOA does not exchange your personal information for money. However, some of the technologies we use to provide our offerings involve transfers of personal information that may be considered a “sale” under California law. You have the right to opt-out of these transfersby emailing us at [EMAIL ADDRES].

If you reside in California, you have rights to access the specific pieces of your information, the right to know details about our processing of your information, the right to request deletion of your personal information, and the right to not be denied goods or services for exercising these rights. You can exercise these rights by emailing us at [EMAIL ADDRES]. To request a copy of the personal information in your account, you can contact us.. To request deletion of your personal information, you can email us at [EMAIL ADDRES].

We may need to verify your identity before completing your CCPA rights request. How we verify your identity depends on whether you hold an account with Hybrid HOA:

  • Individuals with Hybrid HOA accounts can verify their identity by logging into their account.
  • Individuals without Hybrid HOA accounts (non-accountholders) will need to provide information establishing their identity to the degree of certainty required by law. We may ask non-accountholders to provide information such as name, e-mail addresses, and information relating to their use of the Hybrid HOA websites or other offerings.

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Persons authorized to submit requests on behalf of a consumer (“agents”) can submit a request by email to emailing us at [EMAIL ADDRES]. We may notify the consumer and require the consumer to independently verify their identity before fulfilling the authorized agent’s request. For additional information, please see our CCPA FAQs.

We will retain certain information relating to your CCPA request to demonstrate compliance with the CCPA and to improve our consumer request process.

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